Toward a more transparent internet for us all
Discuss this on Hacker News: https://news.ycombinator.com/item?id=6053897
Today is a big day for StatusPage.io - we're rolling out our next big iteration of tools for SaaS app creators and infrastructure providers, and introducing a few more pricing options to allow providers of all sizes to benefit from the product we've been hard at work building these past couple months.
Today's release includes a major new feature we're dubbing "Public Metrics", and we like to think of this as an amazing hands-off sales and support tool for businesses of all types.
How it works
We've partnered with some of the biggest and best data houses we know, and are launching with the ability to use your data from Pingdom, New Relic, Librato, Datadog, and TempoDB. In just a few simple clicks, you'll be up and running with live metric data on your very own page.
Whether you fancy uptime, API response time, or something more domain-specific, integrations with these data providers is sure to allow you to use whichever tool fits your business best.
Sales while you sleep
Public Metrics is one of the best ways that you as a business can flex your technical prowess to prospective customers. So much of what we do on the internet relies on word of mouth and familiarity, and overcoming entrenched competitors can be a tough challenge.
Using Public Metrics to show - in raw numbers - how much volume you're handling, how much that volume is growing, a beautifully flat API response time, etc, is a tremendous marker of competency and transparency. Stop losing sales due to lack of information, and start winning the bigger clients that usually go with the "safe" BigCo.
Although customer support can be a great opportunity, it's also a huge liability for your business, and letting your customers help themselves saves both of you precious time and frustration. By providing for customers a public page where they can self-diagnose who is at fault or where the problem lies, you can effectively diffuse confusing situations that would otherwise generate a bucket of support tickets.
Public Metrics helps out not when things are completely up or completely down, but in those times when you may have a localized outage or degradation of performance that is causing timeouts, slow API calls, delayed background job processing, etc.
Data integration partners
If you do not yet have a one stop shop for all of your system health metrics, you'll want to check out our data partners who are the best in the business.
- New Relic (offering their standard account for free to all StatusPage.io customers)
Over the next few months, you'll be seeing us add support for different chart types such as uptime heatmaps or histograms, and thresholds to color your charts appropriately and to set components into different states. We'll continue to add support for other data providers such as Graphite (both Hosted and private), and we'll be releasing a limited set of APIs for you to push data to us should your stack be locked down with Fort Knox security.