Integrating StatusPage.io with PagerDuty
Today, we’re extremely excited to announce a new integration with PagerDuty, allowing all PagerDuty and StatusPage.io customers to automatically update StatusPage components, and post StatusPage.io incidents in response to PagerDuty incidents being triggered, updated, and resolved.
Internal Status Pages For The Win
PagerDuty, the leading operations performance management platform, is used by thousands of operations and developers across the globe from Heroku to Airbnb to decrease resolution time. By centralizing events across all monitoring tools, teams can get visibility across all their systems to discover root causes, faster. While PagerDuty works incredibly well for incident management within Ops teams, users can easily get bogged down with internal support emails from every other department including product, sales, and customer support wondering about the latest status updates. Instead of 100% fixing the problem at hand, Ops teams have to split time between debugging and replying to internal emails. Enter StatusPage.io.
Using StatusPage.io, PagerDuty customers can set up internal status pages as a source of truth for all employees in a company. By linking PagerDuty Services to StatusPage.io Components and creating a few rules when an incident is triggered, StatusPage.io can automatically update companies’ internal status pages. Employees can opt in for proactive SMS and email notifications as well, keeping the whole company informed during an incident and letting the Ops team focus on what they do best.
Increasing Customer Transparency
While outages happen, top-notch downtime communication is key to keeping customers happy, building trust, and reducing churned customers to your competitors. Using the new StatusPage.io + PagerDuty integration, you can provide incredible customer support experiences by automatically notifying your customers when your systems fail or are under stress. Even a simple and proactive ‘We’re currently experiencing a high load and are investigating the cause’ goes a long way for a customer wondering why your management portal isn’t loading. Trust us, transparency wins out in the long run, and top technology companies such as Citrix, New Relic, and Atlassian are already ahead of the curve.
How It Works
For the full walkthrough, head over to our thorough help article or check out this video with a few examples: