Getting The Right Notification To The Right User
Over the past few months we've heard a request from many of our larger customers: "We need more relevant customer notifications." Digging in a bit further, the issue with general notifications for these companies is that one customer may use a set of products or services that is completely different from the products or services another customer uses. Potentially overwhelming users with irrelevant information can be scary.
Today, we're incredibly excited to launch Component Subscriptions to all of our Business level accounts.
As a subscriber
Component Subscriptions lets your customers opt-in to the components that they care about. As an example, SmugMug, one of the best photo sharing services on the web, has several components listed on their status page including
Support & Help Pages, and
Uploads. However, as a SmugMug customer, I may only care to receive updates whenever new uploads or existing uploaded photos are having issues and not when their website or support portal are down.
After I subscribe for global notifications, I'll be redirected to my unique subscription management page where I can opt-in or out to specific components.
As a StatusPage.io admin
With Component Subscriptions activated, you will have the ability to associate an incident with specific components on incident creation and incident updates.
Once an incident is created or updated, we'll check on the backend to see exactly which subscribers should be notified about the issue based on their pre-defined subscriptions.
Every notification will also link back to a subscriber's individual subscription management page if they ever need to adjust their subscription.
How to get started
Component Subscriptions are available for all Business customers. To get started, head to Notifications in the management portal and check the box to allow subscribers to subscribe to individual components.
If you're looking to upgrade from an existing plan, click on the Account tab in the top right hand drop-down and into Billing. We're glad to help out as well with any questions about the new functionality.
Where we are going from here
Component Subscriptions are our first step towards customer specific status pages and notifications, which we're dubbing 'multi-tenant status pages.' We'd love to hear from anyone interested in being part of the beta.
Also, for anyone wanting to try out the new functionality, we're offering a 50% off discount for 3 months to ease you into the new plan.
Feel free to email us at email@example.com if you'd like to discuss further.