Feature Launch: A Maintenance State For Components
Today we’re happy to announce that we’ve added a new option to component statuses, the “Maintenance” state.
Dating back to the public launch of StatusPage, components have only ever had four possible statuses: Operational, Degraded Performance, Partial Outage, and Major Outage. These four statuses serve us well during unplanned downtime, but they don't adequately describe the state of your stack when you’re having a scheduled maintenance.
Though your website might be completely unavailable during a maintenance, giving it a “red” status of Major Outage just feels wrong. The color and the wording make it seem like you've been caught off-guard, and you're scrambling to get things fixed. Furthermore, you've probably already communicated the scheduled maintenance to affected users ahead of time, making this state of "alarm" even more unnecessary.
This is why we've added "Maintenance" to the list of possible states that a component can be in. It communicates that the component (could be a specific feature, or an entire region of data centers) is currently unavailable but for a good reason.
Maintenance State In Action
On your status page, components that are in the maintenance state will have a blue text description of Under Maintenance. You can customize what color is associated with your Maintenance state by going to the Customize page.
The Maintenance state can be found in the dropdown alongside all of the other component statuses.
Maintenance states should be used in conjunction with the Scheduled Maintenance feature. In fact, live Scheduled Maintenances on your page will now use the same color as the maintenance state. If you have Component Subscriptions enabled, we even have an option to automatically set all affected to the Maintenance state when at a Scheduled Maintenance’s start time, and then back to Operational at the scheduled end time.
We hope this helps you to more accurately communicate the status of your stack to the people who need to know about it. Let us know what you think by shooting us an email at email@example.com.